Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Gareth R
Recently bought a Honda Civic, no pressure to buy the vehicle, after taking for a test drive, was left alone to check the vehicle over. Very friendly and helpful staff. Highly recommend this garage and would definitely buy another car from them.

Paulina S
Proffessional staff, proper test drive,help after Buy car
Colin L
Staff were helpful and friendly, we were able to take plenty of time looking at the vehicle and a test drive.
ann D
Very pleasant young gentleman. Having done all the research before getting to the garage there was no pressure on their side.It is so much easier than the days where you can search at home. The car was just as they described it. When we went to collect and pay for the car everything was so tidy and organized. I would definitely recommend the garage and their staff.

Kevin C
Excellent service throughout the whole buying process -a pleasure to deal with

John M
I was in the market for a new car and contacted Auto unit. I spoke to J@y whom I found to be very courteous and knowledgeable regarding my needs for a vehicle. I cannot praise Jay enough and would recommend him and Auto Unit to anyone. Well done guys

Ella S
I recently bought a car from Auto Unit and the whole team were polite, helpful and friendly. I found their website online and sent over an e-mail query regarding a car I was interested in and they responded without any delay! I went to view the car and there was no pressure to purchase the car. They were not pushy at all and allowed me to take my time viewing the car on my own. They also allowed ...
Ian M
Fabulous company to purchase a car from, friendly, helpful and not pushy. I felt very relaxed and customer service is excellent. They are great people, and I will purchase a car again from this company because of the great service and car stock availability and a highly recommended company.

Leuan P
After a terrible experience with an absolute bunch of cowboys, it was an absolute breath of fresh air to deal with the people at Auto Unit. I purchased an Audi A5 S-Line, which has been an absolute dream. The easiest purchase I have made, thanks to the person who sold me it who clearly knows his cars. I have also never been offered so many cups of tea in such a short period of time. I could not...
Charlotte H
Sold my car to Autounit for better price than we buy any car, they gave me what we agreed over the phone and payment received before them taking the car. Very good service, did not feel ripped off and the guys were lovely. Made the experience of selling my car stress free!

Conrad P
I recently bought a second hand car for my daughter from the three guys at Autounit and it was the most pleasant purchase of a car I had ever had in 35 years. They were knowledgeable, polite and very helpful. The Unit and cars are spotlessly clean and although I cannot comment on reliability of the vehicle (as we have only had it 48 hours) I have no reason to doubt their "Post sale" service shoul...
Gareth H
No pressure sales staff, was a real good experience. The cars they sell are all low millage. I bought an Audi A3 and I am well pleased with it. The after sales experience was good also, more than helpful and I would recommend then to anyone looking for a good used car.

Jason C
Great place to buy a new car really great guys just purchased my second car from them if your looking for friendly staff that will help you find your dream car this is the place for you

Jo A
Exceeded our expectations, great team, friendly and efficient , great support even after purchase , attention to details , we drove 120 miles to buy with them and certainly it was worth it as couldn't feel happier due to fantastic attitude of the team, certainly would recommend and for sure buy again with them in future as had a very positive experience, after the purchase found out that the p...
Matthew H
First class experience from start to finish. Friendly and professional, would definitely recommend . Thank you for a stress free, easy transaction. Highly recommend! Matt &Wendy .

Lee P
Very happy with the experience of buying a car from AUTOUNIT. Buying a second hand car can be daunting at times but the customer service from the first phone call to the final handshake was first class. Great guys to deal with as you were all very helpful and honest. A shame you aren't closer to where I live but it was worth the 300 mile round trip in the end and I would definitely recommend...
Alan R
Exceptional customer service. Non pushy sales which allows hassle free viewing of the stock available which is certainly very good quality! Very clean and tidy showroom and waiting area for customers, again keeping that professionalism. Very friendly family who runs the business and you feel that as a customer too. Good job guys at AutoUnit! You set a good example for family run businesses! ...
Ian S
From the first telephone call to the moment we drove off in our new car, we found the experience totally amazing. All the staff could not have been more helpful and the service excellent. We weren't pressured at any time and were allowed to take time and have the privacy needed to consider our purchase. We would recommend them to anyone.

Laura W
excellent service, no hard sell, very competitive finance option. would recommend
Amy L
Auto Unit were great from start to finish! Sam was very attentive and patient and completed everything so the car was ready to drive away the same day!

Karen L
Excellent with attentive , friendly yet professional staff .We , as a family , wouldn't hesitate to buy another car from the Autounit team !

Gavin N
Having found a car we liked online we went down to take a look. We were shown the car we were interested in and left in peace to take a look. All staff were so lovely and on hand to answer any questions we had we were even offered tea or coffee. We took the car out on a test drive. As the car had only just arrived we were told it needed to be cleaned so decided to call back down and take a look ...
Hinna K
The sales team were friendly and helpful bought a car for my mother, Jab was very helpful and accommodating. She bought a 4 year old Toyota Aygo good mileage and great price in immaculate condition. Definately recommend these guys the service is amazing look forward to seeing you when i am ready for a new car.

Paul A
Brilliant experience. These guys made it so easy to purchase my BMW. No pressure and so laidback. Best car buying experience I've ever had.

Yasin A
Very friendly and very helpful, thanks for the fuel to get us back to Birmingham.

Rowena B
Excellent communication prior to purchase all questions answered, video of car emailed to me which was helpful. Car was ready for me to test drive all questions answered. All staff very courteous and seemed genuine. Test drive went really well and i agreed to purchase the vehicle. Paper work was done at great speed with temporary cover insurance to get me home. Sam the sales person told me ...
David B
A very pleasant experience.Made to feel at ease and welcome. No pressure environment and nothing too much trouble. Will certainly consider the guys when needing another vehicle in the future.

Emma F
I felt comfortable from the off. No hard sell. Both guys were Freindly and informative let me have a good look around the cars and a very good test drive in the Rav4 which I purchased and love. I would recommend anyone going here as they were very helpful and accomodating to all my requests. Don't miss out on good honest sales and good after care.

Dave W
Excellent customer service from the lads. Tea coffee and cake. Cars well presented kept in touch throughout the sale. Helped with car tax.private plate. very knowledgeable. Nothing to much trouble I will be back

Meryl D
I cannot recommend highly enough called in today and purchased a Mini Cooper coupe , they couldn't do enough to help and gave us a fab deal on part exchange. Very professional, and definitely not pushy, would definitely go back., even supplied fresh cream cakes !

Mark H
Ok contacted Auto Unit via online to enquire about one of their cars, and then by messenger. The guys were responsive(very), which was great,sent me a youtube link of a walk round the car ( nice touch). They could not of been more helpful and without being pushy, i decided to purchase the car,also very easy, they picked me up from the train station, gave me a cup of tea and handed me the keys to ...
Piers L
I found them to be very helpful and courteous. The vehicle I went to see was clean and well resented. I felt that they could not de enough to make my visit as comfortable and stress free as possible. The garage and offices were clean and tidy and my partner and me were offered tea or coffee or bottle of water, such courtesy has been less in evidence in other establishments. It was a pleasure to ...
Ellen T
Both salesmen very friendly and helpful. There wasn't any pushiness or pressure and once we were given the keys to look at cars we were left alone to decide for ourselves. Would definitely go back! Even got a tip top carton! 😀

Rebbecca N
Excellent and very helpful. Well please with everything

Charlie C
Excellent customer service, great choice of cars and would highly recommend . Thanks guys 👏🏻👏🏻

Paul F
Absolutely fantastic. The team were really helpful full of knowledge but for me what stood out was their way of allowing you the time to see the vehicle without someone constantly on your shoulder filling you with facts you don't need to know. What I personally needed to know was answered immediately in a friendly professional manner also their after care was superb. I can't rate these guys high ...
Jane R
The experience was excellent. Both Sales persons were friendly and eager to help. They delivered on all they promised and there was no hard selling.

Emma C
Excellent from First enquiry to purchase really lovely boys to deal with no pressure was left to have a look at the car In the dry which was a bonus as it was raining & to ask any questions we had took the car on a test drive, again no pressure to purchase the car. HIGHLY recommended will definitely be using this garage again. Really Friendly.

Lyndon H
Car was exactly how it was described in the advert, really friendly staff with no pressure selling just let you get on and inspect the car at your leisure. Competitive pricing and good part ex on our sons old car. I would definitely recommend this car dealer and have no hesitation buying from here again.

James M
Had a fantastic experience buying a car, professional and very helpful with the questions I had. Would definitely recommend. I will be going back to buy another car. Thank you

Jay A
Had the pleasure of buying my car at this lovely dealership, the staff are helpful, most definitely the friendliest and we had a great deal on our part exchange. 5 star service, would highly recommend

Jack S
Outstanding professional transparent service from start to finish. I don't usually leave reviews but Autounit deserve this. They are Extremely genuine and honest in how they dealt with me from the moment I walked in, I had to pleasure to be left alone to look around the car inside the showroom as it was raining outside. The car was advertised and described accurately , test drive went smooth, th...
Paul K
I found this dealer very helpful and they responded very quickly to my request for appointment to view the car. This dealer had just started trading and a few things were still "work in progress" on the premises at the time of my first visit, but they had largely been resolved by the time I came to buy the vehicle. They were very friendly and chatty and was very helpful with their advice on the...
Lauren Y
Lovley friendly service very helpfull and efficient.

Ali M
A professional service and I bought with confidence . Friendly staff who answered any questions i had on the car.

Jan W
Excellent deal on vehicle i purchased more than satisfied got a fair deal on my px . These guys are good at their trade and profession which is rare in the sale of second hand cars . Would highly recommend.if you're looking for a new car call in and have a relaxing look round and meet the guys.